# Activation issues

**URL:** <https://forums.negativelabpro.com/t/activation-issues/10338>\
**Category:** Windows\
**Created:** [August 10, 2026, 2:58am UTC](https://forums.negativelabpro.com/t/activation-issues/10338 "2026-08-10T02:58:21Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![DSPatrick](https://avatars.discourse-cdn.com/v4/letter/d/b77776/32.png) [@DSPatrick](https://forums.negativelabpro.com/u/DSPatrick)\
**Post date:** [August 10, 2026, 2:58am UTC](https://forums.negativelabpro.com/t/activation-issues/10338/1 "2026-08-10T02:58:21Z")

</div>

I have installed trial, then purchased license and activated.

Two questions:

Why do I have both a “Negative Lab Pro” and a “Negative Lab Pro v3”?

Why is the v3 greyed out?

I have reinstalled and also deactivate and reactivate but no help.

 ![NLP](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/3/37945564835a62ba9a818126ea6ceec8cba931f7.jpeg)