# After I purchased and paid, no email sent for license key

**URL:** <https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677>\
**Category:** Forum Feedback\
**Created:** [August 22, 2025, 3:40am UTC](https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677 "2025-08-22T03:40:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Vincenttan](https://avatars.discourse-cdn.com/v4/letter/v/e19b73/32.png) [@Vincenttan](https://forums.negativelabpro.com/u/Vincenttan)\
**Post date:** [August 22, 2025, 3:40am UTC](https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677/1 "2025-08-22T03:40:23Z")

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Hello,

Very disappointed.. I am buying an additional license as I am very happy with your product.

Tell me what I should do now???

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**Author:** ![Rhossydd](https://avatars.discourse-cdn.com/v4/letter/r/ce73a5/32.png) [@Rhossydd](https://forums.negativelabpro.com/u/Rhossydd)\
**Post date:** [August 22, 2025, 7:02am UTC](https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677/2 "2025-08-22T07:02:36Z")

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Email Nate [nate@natephotographic.com](mailto:nate@natephotographic.com)

The automated system was working fine for me last week when I bought my license.  
Are you trying to buy two licences on the same email address ? If so that might cause the automation to fail

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**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\
**Post date:** [August 22, 2025, 12:58pm UTC](https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677/3 "2025-08-22T12:58:08Z")

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Try the hints given in the forum, e.g. here

> [@I've deleted the email associated with my NLP licence](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387/2):
>
> Try to retrieve the necessary information from your account with

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<div class="post-metadata">

**Author:** ![Vincenttan](https://avatars.discourse-cdn.com/v4/letter/v/e19b73/32.png) [@Vincenttan](https://forums.negativelabpro.com/u/Vincenttan)\
**Post date:** [August 22, 2025, 1:34pm UTC](https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677/4 "2025-08-22T13:34:48Z")

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Hi Nate,

Yes, I bought the new licence using the same email address.

Please let me know how you can resolve this issue as soon as possible.

Regards  
Vincent

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**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\
**Post date:** [September 4, 2025, 4:11pm UTC](https://forums.negativelabpro.com/t/after-i-purchased-and-paid-no-email-sent-for-license-key/9677/5 "2025-09-04T16:11:45Z")

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Hi all,

It looks like this has already been resolved.

For reference, here are the most common reasons this happens:

1. **Wrong Email Address** - this happens pretty frequently, so be sure you have put in the correct email address
2. **Uncaptured PayPal Payment** - In some cases, the PayPal payment needs to manually be captured by the payment team. I’m not 100% sure why this is, but paying by credit card is generally less error prone.
3. **Email Goes to Spam** - Just depending on your email settings, of course it can sometimes go to spam. _If the payment has been successful, then you will see a screen in your web browser showing the payment was successful and linking to your details, like your license key_

In theory, my payment provider (LemonSqueezy) should be the one to handle these issues, and you can reach them at [hello@lemonsqueezy.com](mailto:hello@lemonsqueezy.com)

But if you find that they aren’t helping, of course you can always email me at [nate@natephotographic.com](mailto:nate@natephotographic.com).

-Nate