# Can't get hotkey working in LR 6 (Windows) **URL:** \ **Category:** Lightroom 6\ **Created:** [March 23, 2020, 7:36pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435 "2020-03-23T19:36:55Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 23, 2020, 7:36pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/1 "2020-03-23T19:36:55Z")
I have NegativeLabHotkey running in the background, but when I do “ctr alt n” inside LR I get the dialog to create a new folder and not Negative Lab Pro. Lightroom was set up as English language, so no issue there. Also, if I do “ctr alt n” on my WIndows 10 desktop nothing happens, so it is not a command I have set up in Windows. How do I fix this? ---
**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\ **Post date:** [March 23, 2020, 9:14pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/2 "2020-03-23T21:14:23Z")
Try **ctrl-n** instead of **ctrl-alt-n** On Mac it should look like this ![Bildschirmfoto 2020-03-23 um 22.17.22](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/ea263d4f65aa9ad0eb7547a7ec660a31eff47b52.jpeg) …unless you have set it up differently… ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 23, 2020, 10:10pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/3 "2020-03-23T22:10:28Z")
Tried “ctr n”. Brings up “new snapshot.” Also, I am on a Windows 10 PC, NOT a Mac. Thanks. ---
**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\ **Post date:** [March 24, 2020, 9:10am UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/4 "2020-03-24T09:10:13Z")
Check out this page: [https://www.negativelabpro.com/guide/#windows-installation](https://www.negativelabpro.com/guide/#windows-installation) It might help… ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 24, 2020, 9:58am UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/5 "2020-03-24T09:58:10Z")
Sorry. Did all that but I cannot get the hotkey to work. ---
**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\ **Post date:** [March 24, 2020, 11:42am UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/6 "2020-03-24T11:42:17Z")
Maybe that @nate can give you a hint or two… ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [March 24, 2020, 1:55pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/7 "2020-03-24T13:55:17Z")
Can you go to “help \> system info” and copy/paste that information? You can PM those details if you want. Also, can you confirm that the hotkey program is actually running in the background? In Windows 10, on the bottom right system toolbar, click the “^” symbol to show background processes, and you should see a green “H” like shown here: ![windows-hotkey-running](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/5a16c9e2135fb273b1158f9795baeaf0f68bcc65.png) Note that if you simply run the hotkey program, it will not stay running after you restart your computer unless you have placed the program into the startup folder, following the directions to do this in the guide. -Nate ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 24, 2020, 5:20pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/8 "2020-03-24T17:20:53Z")
It is running in background. I made sure of that and I also made it a startup item also to make sure it always runs. Attached is my system info. ![Capture.JPG](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/574b323c6a7b6c73f2c17410c6cb337545685d8b.jpeg) ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [March 24, 2020, 5:38pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/9 "2020-03-24T17:38:05Z")
I need the system info provided by **Lightroom**. Inside Lightroom, go to “Help \> System Info” and copy/paste that info. ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 24, 2020, 5:57pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/10 "2020-03-24T17:57:03Z")
Lightroom version: 6.14 [1149743] License: Perpetual Language setting: en Operating system: Windows 10 - Home Premium Edition Version: 10.0.18363 Application architecture: x64 System architecture: x64 Logical processor count: 8 Processor speed: 4.0 GHz Built-in memory: 16322.7 MB Real memory available to Lightroom: 16322.7 MB Real memory used by Lightroom: 788.5 MB (4.8%) Virtual memory used by Lightroom: 923.8 MB GDI objects count: 779 USER objects count: 2121 Process handles count: 3821 Memory cache size: 0.0MB / 3849.7MB (0.0%) Maximum thread count used by Camera Raw: 5 Camera Raw SIMD optimization: SSE2,AVX,AVX2 Camera Raw virtual memory: 126MB / 8161MB (1%) System DPI setting: 192 DPI (high DPI mode) Desktop composition enabled: Yes Displays: 1) 3840x2160, 2) 3840x2160 Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No Graphics Processor Info: AMD FirePro W7100 Check OpenGL support: Passed Vendor: ATI Technologies Inc. Version: 3.3.13587 Core Profile Context FireGL 16.6 26.20.14001.39003 Renderer: AMD FirePro W7100 LanguageVersion: 4.60 Application folder: C:\Program Files\Adobe\Adobe Lightroom Library Path: X:\Pictures\Lightroom\Lightroom Catalog.lrcat Settings Folder: C:\Users\Gary\AppData\Roaming\Adobe\Lightroom Installed Plugins: 1. Canon Tether Plugin 2. ColorChecker Passport 3. LRHaze 4. Luminar Flex 5. Negative Lab Pro 6. Nikon Tether Plugin 7. Perfectly Clear Complete v3 Config.lua flags: None Adapter #1: Vendor : 1002 Device : 692b Subsystem : 230c1028 Revision : 0 Video Memory : 8167 Adapter #2: Vendor : 1414 Device : 8c Subsystem : 0 Revision : 0 Video Memory : 0 AudioDeviceIOBlockSize: 1024 AudioDeviceName: Speakers / Headphones (Realtek Audio) AudioDeviceNumberOfChannels: 2 AudioDeviceSampleRate: 48000 Build: LR5x8 Direct2DEnabled: false GL\_ACCUM\_ALPHA\_BITS: 0 GL\_ACCUM\_BLUE\_BITS: 0 GL\_ACCUM\_GREEN\_BITS: 0 GL\_ACCUM\_RED\_BITS: 0 GL\_ALPHA\_BITS: 8 GL\_BLUE\_BITS: 8 GL\_DEPTH\_BITS: 24 GL\_GREEN\_BITS: 8 GL\_MAX\_3D\_TEXTURE\_SIZE: 2048 GL\_MAX\_TEXTURE\_SIZE: 16384 GL\_MAX\_TEXTURE\_UNITS: 8 GL\_MAX\_VIEWPORT\_DIMS: 16384,16384 GL\_RED\_BITS: 8 GL\_RENDERER: AMD FirePro W7100 GL\_SHADING\_LANGUAGE\_VERSION: 4.60 GL\_STENCIL\_BITS: 8 GL\_VENDOR: ATI Technologies Inc. GL\_VERSION: 4.6.13587 Compatibility Profile Context FireGL 16.6 26.20.14001.39003 GPUDeviceEnabled: false OGLEnabled: true GL\_EXTENSIONS: GL\_AMDX\_debug\_output GL\_AMD\_blend\_minmax\_factor GL\_AMD\_conservative\_depth GL\_AMD\_debug\_output GL\_AMD\_depth\_clamp\_separate GL\_AMD\_draw\_buffers\_blend GL\_AMD\_framebuffer\_sample\_positions GL\_AMD\_gcn\_shader GL\_AMD\_gpu\_shader\_half\_float GL\_AMD\_gpu\_shader\_int16 GL\_AMD\_gpu\_shader\_int64 GL\_AMD\_interleaved\_elements GL\_AMD\_multi\_draw\_indirect GL\_AMD\_name\_gen\_delete GL\_AMD\_occlusion\_query\_event GL\_AMD\_performance\_monitor GL\_AMD\_pinned\_memory GL\_AMD\_query\_buffer\_object GL\_AMD\_sample\_positions GL\_AMD\_seamless\_cubemap\_per\_texture GL\_AMD\_shader\_atomic\_counter\_ops GL\_AMD\_shader\_stencil\_export GL\_AMD\_shader\_stencil\_value\_export GL\_AMD\_shader\_trace GL\_AMD\_shader\_trinary\_minmax GL\_AMD\_sparse\_texture GL\_AMD\_sparse\_texture\_pool GL\_AMD\_stencil\_operation\_extended GL\_AMD\_texture\_cube\_map\_array GL\_AMD\_texture\_texture4 GL\_AMD\_transform\_feedback3\_lines\_triangles GL\_AMD\_transform\_feedback4 GL\_AMD\_vertex\_shader\_layer GL\_AMD\_vertex\_shader\_viewport\_index GL\_ARB\_ES2\_compatibility GL\_ARB\_ES3\_1\_compatibility GL\_ARB\_ES3\_compatibility GL\_ARB\_arrays\_of\_arrays GL\_ARB\_base\_instance GL\_ARB\_bindless\_texture GL\_ARB\_blend\_func\_extended GL\_ARB\_buffer\_storage GL\_ARB\_clear\_buffer\_object GL\_ARB\_clear\_texture GL\_ARB\_clip\_control GL\_ARB\_color\_buffer\_float GL\_ARB\_compatibility GL\_ARB\_compressed\_texture\_pixel\_storage GL\_ARB\_compute\_shader GL\_ARB\_conditional\_render\_inverted GL\_ARB\_conservative\_depth GL\_ARB\_copy\_buffer GL\_ARB\_copy\_image GL\_ARB\_cull\_distance GL\_ARB\_debug\_output GL\_ARB\_depth\_buffer\_float GL\_ARB\_depth\_clamp GL\_ARB\_depth\_texture GL\_ARB\_derivative\_control GL\_ARB\_direct\_state\_access GL\_ARB\_draw\_buffers GL\_ARB\_draw\_buffers\_blend GL\_ARB\_draw\_elements\_base\_vertex GL\_ARB\_draw\_indirect GL\_ARB\_draw\_instanced GL\_ARB\_enhanced\_layouts GL\_ARB\_explicit\_attrib\_location GL\_ARB\_explicit\_uniform\_location GL\_ARB\_fragment\_coord\_conventions GL\_ARB\_fragment\_layer\_viewport GL\_ARB\_fragment\_program GL\_ARB\_fragment\_program\_shadow GL\_ARB\_fragment\_shader GL\_ARB\_framebuffer\_no\_attachments GL\_ARB\_framebuffer\_object GL\_ARB\_framebuffer\_sRGB GL\_ARB\_geometry\_shader4 GL\_ARB\_get\_program\_binary GL\_ARB\_get\_texture\_sub\_image GL\_ARB\_gl\_spirv GL\_ARB\_gpu\_shader5 GL\_ARB\_gpu\_shader\_fp64 GL\_ARB\_half\_float\_pixel GL\_ARB\_half\_float\_vertex GL\_ARB\_imaging GL\_ARB\_indirect\_parameters GL\_ARB\_instanced\_arrays GL\_ARB\_internalformat\_query GL\_ARB\_internalformat\_query2 GL\_ARB\_invalidate\_subdata GL\_ARB\_map\_buffer\_alignment GL\_ARB\_map\_buffer\_range GL\_ARB\_multi\_bind GL\_ARB\_multi\_draw\_indirect GL\_ARB\_multisample GL\_ARB\_multitexture GL\_ARB\_occlusion\_query GL\_ARB\_occlusion\_query2 GL\_ARB\_parallel\_shader\_compile GL\_ARB\_pipeline\_statistics\_query GL\_ARB\_pixel\_buffer\_object GL\_ARB\_point\_parameters GL\_ARB\_point\_sprite GL\_ARB\_polygon\_offset\_clamp GL\_ARB\_program\_interface\_query GL\_ARB\_provoking\_vertex GL\_ARB\_query\_buffer\_object GL\_ARB\_robust\_buffer\_access\_behavior GL\_ARB\_sample\_shading GL\_ARB\_sampler\_objects GL\_ARB\_seamless\_cube\_map GL\_ARB\_seamless\_cubemap\_per\_texture GL\_ARB\_separate\_shader\_objects GL\_ARB\_shader\_atomic\_counters GL\_ARB\_shader\_ballot GL\_ARB\_shader\_bit\_encoding GL\_ARB\_shader\_draw\_parameters GL\_ARB\_shader\_group\_vote GL\_ARB\_shader\_image\_load\_store GL\_ARB\_shader\_image\_size GL\_ARB\_shader\_objects GL\_ARB\_shader\_precision GL\_ARB\_shader\_stencil\_export GL\_ARB\_shader\_storage\_buffer\_object GL\_ARB\_shader\_subroutine GL\_ARB\_shader\_texture\_image\_samples GL\_ARB\_shader\_texture\_lod GL\_ARB\_shader\_viewport\_layer\_array GL\_ARB\_shading\_language\_100 GL\_ARB\_shading\_language\_420pack GL\_ARB\_shading\_language\_packing GL\_ARB\_shadow GL\_ARB\_shadow\_ambient GL\_ARB\_sparse\_buffer GL\_ARB\_sparse\_texture GL\_ARB\_spirv\_extensions GL\_ARB\_stencil\_texturing GL\_ARB\_sync GL\_ARB\_tessellation\_shader GL\_ARB\_texture\_barrier GL\_ARB\_texture\_border\_clamp GL\_ARB\_texture\_buffer\_object GL\_ARB\_texture\_buffer\_object\_rgb32 GL\_ARB\_texture\_buffer\_range GL\_ARB\_texture\_compression GL\_ARB\_texture\_compression\_bptc GL\_ARB\_texture\_compression\_rgtc GL\_ARB\_texture\_cube\_map GL\_ARB\_texture\_cube\_map\_array GL\_ARB\_texture\_env\_add GL\_ARB\_texture\_env\_combine GL\_ARB\_texture\_env\_crossbar GL\_ARB\_texture\_env\_dot3 GL\_ARB\_texture\_float GL\_ARB\_texture\_gather GL\_ARB\_texture\_mirror\_clamp\_to\_edge GL\_ARB\_texture\_mirrored\_repeat GL\_ARB\_texture\_multisample GL\_ARB\_texture\_non\_power\_of\_two GL\_ARB\_texture\_query\_levels GL\_ARB\_texture\_query\_lod GL\_ARB\_texture\_rectangle GL\_ARB\_texture\_rg GL\_ARB\_texture\_rgb10\_a2ui GL\_ARB\_texture\_snorm GL\_ARB\_texture\_stencil8 GL\_ARB\_texture\_storage GL\_ARB\_texture\_storage\_multisample GL\_ARB\_texture\_swizzle GL\_ARB\_texture\_view GL\_ARB\_timer\_query GL\_ARB\_transform\_feedback2 GL\_ARB\_transform\_feedback3 GL\_ARB\_transform\_feedback\_instanced GL\_ARB\_transform\_feedback\_overflow\_query GL\_ARB\_transpose\_matrix GL\_ARB\_uniform\_buffer\_object GL\_ARB\_vertex\_array\_bgra GL\_ARB\_vertex\_array\_object GL\_ARB\_vertex\_attrib\_64bit GL\_ARB\_vertex\_attrib\_binding GL\_ARB\_vertex\_buffer\_object GL\_ARB\_vertex\_program GL\_ARB\_vertex\_shader GL\_ARB\_vertex\_type\_10f\_11f\_11f\_rev GL\_ARB\_vertex\_type\_2\_10\_10\_10\_rev GL\_ARB\_viewport\_array GL\_ARB\_window\_pos GL\_ATI\_draw\_buffers GL\_ATI\_envmap\_bumpmap GL\_ATI\_fragment\_shader GL\_ATI\_meminfo GL\_ATI\_separate\_stencil GL\_ATI\_texture\_compression\_3dc GL\_ATI\_texture\_env\_combine3 GL\_ATI\_texture\_float GL\_ATI\_texture\_mirror\_once GL\_EXT\_abgr GL\_EXT\_bgra GL\_EXT\_bindable\_uniform GL\_EXT\_blend\_color GL\_EXT\_blend\_equation\_separate GL\_EXT\_blend\_func\_separate GL\_EXT\_blend\_minmax GL\_EXT\_blend\_subtract GL\_EXT\_compiled\_vertex\_array GL\_EXT\_copy\_buffer GL\_EXT\_copy\_texture GL\_EXT\_depth\_bounds\_test GL\_EXT\_direct\_state\_access GL\_EXT\_draw\_buffers2 GL\_EXT\_draw\_instanced GL\_EXT\_draw\_range\_elements GL\_EXT\_fog\_coord GL\_EXT\_framebuffer\_blit GL\_EXT\_framebuffer\_multisample GL\_EXT\_framebuffer\_object GL\_EXT\_framebuffer\_sRGB GL\_EXT\_geometry\_shader4 GL\_EXT\_gpu\_program\_parameters GL\_EXT\_gpu\_shader4 GL\_EXT\_histogram GL\_EXT\_memory\_object GL\_EXT\_memory\_object\_win32 GL\_EXT\_multi\_draw\_arrays GL\_EXT\_packed\_depth\_stencil GL\_EXT\_packed\_float GL\_EXT\_packed\_pixels GL\_EXT\_pixel\_buffer\_object GL\_EXT\_point\_parameters GL\_EXT\_polygon\_offset\_clamp GL\_EXT\_provoking\_vertex GL\_EXT\_rescale\_normal GL\_EXT\_secondary\_color GL\_EXT\_semaphore GL\_EXT\_semaphore\_win32 GL\_EXT\_separate\_specular\_color GL\_EXT\_shader\_image\_load\_store GL\_EXT\_shader\_integer\_mix GL\_EXT\_shadow\_funcs GL\_EXT\_stencil\_wrap GL\_EXT\_subtexture GL\_EXT\_texgen\_reflection GL\_EXT\_texture3D GL\_EXT\_texture\_array GL\_EXT\_texture\_buffer\_object GL\_EXT\_texture\_compression\_bptc GL\_EXT\_texture\_compression\_latc GL\_EXT\_texture\_compression\_rgtc GL\_EXT\_texture\_compression\_s3tc GL\_EXT\_texture\_cube\_map GL\_EXT\_texture\_edge\_clamp GL\_EXT\_texture\_env\_add GL\_EXT\_texture\_env\_combine GL\_EXT\_texture\_env\_dot3 GL\_EXT\_texture\_filter\_anisotropic GL\_EXT\_texture\_integer GL\_EXT\_texture\_lod GL\_EXT\_texture\_lod\_bias GL\_EXT\_texture\_mirror\_clamp GL\_EXT\_texture\_object GL\_EXT\_texture\_rectangle GL\_EXT\_texture\_sRGB GL\_EXT\_texture\_sRGB\_R8 GL\_EXT\_texture\_sRGB\_RG8 GL\_EXT\_texture\_sRGB\_decode GL\_EXT\_texture\_shared\_exponent GL\_EXT\_texture\_snorm GL\_EXT\_texture\_storage GL\_EXT\_texture\_swizzle GL\_EXT\_timer\_query GL\_EXT\_transform\_feedback GL\_EXT\_vertex\_array GL\_EXT\_vertex\_array\_bgra GL\_EXT\_vertex\_attrib\_64bit GL\_IBM\_texture\_mirrored\_repeat GL\_KHR\_context\_flush\_control GL\_KHR\_debug GL\_KHR\_no\_error GL\_KHR\_parallel\_shader\_compile GL\_KHR\_robust\_buffer\_access\_behavior GL\_KHR\_robustness GL\_KTX\_buffer\_region GL\_NV\_alpha\_to\_coverage\_dither\_control GL\_NV\_blend\_square GL\_NV\_conditional\_render GL\_NV\_copy\_depth\_to\_color GL\_NV\_copy\_image GL\_NV\_depth\_buffer\_float GL\_NV\_explicit\_multisample GL\_NV\_float\_buffer GL\_NV\_half\_float GL\_NV\_primitive\_restart GL\_NV\_shader\_atomic\_int64 GL\_NV\_texgen\_reflection GL\_NV\_texture\_barrier GL\_OES\_EGL\_image GL\_SGIS\_generate\_mipmap GL\_SGIS\_texture\_edge\_clamp GL\_SGIS\_texture\_lod GL\_SUN\_multi\_draw\_arrays GL\_WIN\_swap\_hint WGL\_EXT\_swap\_control ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [March 24, 2020, 6:12pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/11 "2020-03-24T18:12:35Z")
Thanks Gary - I’ve just tried on a setup environment to yours, and I have NOT been able to replicate the issue you are having. 1. Make sure that Lightroom is the active window, and that you are on the Develop or Library module. 2. Make sure the main Negative Lab Pro plugin is installed (you should be able to see it available as an option in Lightroom under “file \> plugin extras \> Negative Lab Pro” 3. Make sure that at least one image is selected 4. Make sure that the hotkey is running in the background 5. Press and hold in **exact order** : Control + Alt + N It is likely that one of those things above is not happening correctly. If you feel you are doing all of this correctly and still getting the error, it may be helpful if you could make a quick video of the issue happening and either share it here or email me at [nate@natephotographic.com](mailto:nate@natephotographic.com) -Nate ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 24, 2020, 7:19pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/15 "2020-03-24T19:19:22Z")
Impossible to upload video from my iphone. Here is link: [https://youtu.be/lnQXiOcN4D0](https://youtu.be/lnQXiOcN4D0) ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [March 25, 2020, 2:39pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/16 "2020-03-25T14:39:25Z")
Thanks @garycal01 - I do see now that on LR 6, the default shortcut for “Control+Alt+N” will produce a new folder. If the hotkey is running properly, though, it will override this default (which is what it does in my tests). If the hotkey is not running properly (or is being blocked by antivirus software, for example), it would then go back to the default. I would try exiting out of the hotkey (right-click, exit) and restarting it. Take screenshots if you get any kind of warnings when you run it. If you have any kind of anti-virus, check to make sure that it isn’t blocking it. ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 25, 2020, 6:23pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/17 "2020-03-25T18:23:14Z")
Thanks. I have ensured all virus software is disabled, exited out of hotkey and restarted it, then restarted LR6. Still get the same result: “ctrl+alt+n” still creates a new folder and does not get NegLabPro going. Guess I will just have to launch Neg Lab Pro the manual way. ---
**Author:** ![thobias](https://avatars.discourse-cdn.com/v4/letter/t/a8b319/32.png) [@thobias](https://forums.negativelabpro.com/u/thobias)\ **Post date:** [March 27, 2020, 8:36pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/18 "2020-03-27T20:36:04Z")
I have same problem. I even tried edit NegativeLabHotkey.ahk but nothing works. Program is running on background (Win10). My OS language is Czech, but LR (whole CC) in English, could this be a problem? ---
**Author:** ![garycal01](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@garycal01](https://forums.negativelabpro.com/u/garycal01)\ **Post date:** [March 27, 2020, 8:50pm UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/19 "2020-03-27T20:50:36Z")
It’s a flaw in the program. Hopefully he fixes it because it’s a real pain in the neck starting it from the menu. ---
**Author:** ![Janne](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@Janne](https://forums.negativelabpro.com/u/Janne)\ **Post date:** [May 24, 2020, 6:30am UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/20 "2020-05-24T06:30:46Z")
The problem are the existing hotkeys in your local language in LR, for example, Control + Alt + N is used in German from LR. Downloaded AutoHotKey, took nate’s script, changed the hotkey to Alt + X (not used from LR in German), complie to .exe, put it to autostart and now the hotkey Alt + X works. Janne ---
**Author:** ![Kondak\_a](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/kondak_a/32/1034_2.png) [@Kondak\_a](https://forums.negativelabpro.com/u/Kondak_a)\ **Post date:** [June 23, 2020, 3:15am UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/21 "2020-06-23T03:15:25Z")
I have the same problem. Control + Alt + N gives nothing. Not a single change. ---
**Author:** ![Kondak\_a](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/kondak_a/32/1034_2.png) [@Kondak\_a](https://forums.negativelabpro.com/u/Kondak_a)\ **Post date:** [June 23, 2020, 3:23am UTC](https://forums.negativelabpro.com/t/cant-get-hotkey-working-in-lr-6-windows/1435/22 "2020-06-23T03:23:50Z")
> [@Digitizer](#): > > : [Guide | Negative Lab Pro](https://www.negativelabpro.com/guide/#windows-installation) Now I reinstalled everything using the link: [Guide | Negative Lab Pro](https://www.negativelabpro.com/guide/#windows-installation) and I have hotkeys. Amazing!