# Can't get NLP to work

**URL:** <https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807>\
**Category:** Troubleshooting and Bugs\
**Created:** [May 21, 2020, 9:16pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807 "2020-05-21T21:16:21Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![1234filip](https://avatars.discourse-cdn.com/v4/letter/1/cdc98d/32.png) [@1234filip](https://forums.negativelabpro.com/u/1234filip)\
**Post date:** [May 21, 2020, 9:16pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/1 "2020-05-21T21:16:21Z")

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I just downloaded the trial version and followed every instruction.  
I copied the stuff into my CameraProfiles, I added the plugin(in root C: drive) and I cropped and color balanced a negative. But whenever I click the convert button, it stays stuck on the “analyzing” stage, halfway throught the progress bar. It doesn’t matter which photo I pick, which catalog I pick or which camera I use. It always gets stuck and then I have to close Lightroom from the Task Manager.  
My Lightroom version is 8.

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<div class="post-metadata">

**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\
**Post date:** [May 31, 2020, 9:00pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/2 "2020-05-31T21:00:18Z")

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Hi,

Can you try the following:

1. Update the latest version of Lightroom Classic (9.2 i believe)
2. After updating, reset Lightroom preferences (see how here: [https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/](https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/))
3. Re-add Negative Lab Pro in the plugin manager (file \> plugin manager).

See if that helps.

There have been a few rare cases with Windows were it just doesn’t seem to want to work no matter what you do, and I suspect there is some kind of conflict happening either with another program or issue with the system.

May just be a coincidence, but also seems more likely to happen on systems that are setup for a language other than English, so it would be good to know what language your system is using.

-Nate

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<div class="post-metadata">

**Author:** ![1234filip](https://avatars.discourse-cdn.com/v4/letter/1/cdc98d/32.png) [@1234filip](https://forums.negativelabpro.com/u/1234filip)\
**Post date:** [June 1, 2020, 2:07pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/3 "2020-06-01T14:07:25Z")

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Updating to 9.2 doesn’t help. The same error happens. The resetting and re-adding of the plugin didn’t help. Any other solutions?  
My Windows language is English.  
Are there any logs or diagnostics that I can send to resolve the issue?

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<div class="post-metadata">

**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\
**Post date:** [June 1, 2020, 3:26pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/4 "2020-06-01T15:26:26Z")

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It would be helpful if you could go to “help \> system info” and copy/paste that info over to me.

I suspect another program or process on Windows is interfering somehow (like Windows defender, or a 3rd party anti-virus), and that is nearly impossible for me to diagnose. Negative Lab Pro should put out an error message explaining what went wrong any time it has issues.

There was one other case fo someone who this happened to (with it hanging on the analyzing stage, with no error message), and they only way he resolved it was reformatting his computer.

Or you can try again with NLP v2.2 when it comes out and see if that works.

-Nate

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<div class="post-metadata">

**Author:** ![1234filip](https://avatars.discourse-cdn.com/v4/letter/1/cdc98d/32.png) [@1234filip](https://forums.negativelabpro.com/u/1234filip)\
**Post date:** [June 1, 2020, 7:51pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/5 "2020-06-01T19:51:06Z")

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Where do I find version 2.2? Here’s the output of system info.

> Lightroom Classic version: 9.2.1 [202004070813-7699d98a]  
> License: Creative Cloud  
> Language setting: en  
> Operating system: Windows 10 - Business Edition  
> Version: 10.0.18363  
> Application architecture: x64  
> System architecture: x64  
> Logical processor count: 12  
> Processor speed: 3,8 GHz  
> SqLite Version: 3.30.1  
> Built-in memory: 16330,4 MB  
> Real memory available to Lightroom: 16330,4 MB  
> Real memory used by Lightroom: 1385,5 MB (8,4%)  
> Virtual memory used by Lightroom: 1747,6 MB  
> GDI objects count: 646  
> USER objects count: 1917  
> Process handles count: 1650  
> Memory cache size: 0,3MB  
> Internal Camera Raw version: 12.2.1 [415]  
> Maximum thread count used by Camera Raw: 5  
> Camera Raw SIMD optimization: SSE2,AVX,AVX2  
> Camera Raw virtual memory: 568MB / 8165MB (6%)  
> Camera Raw real memory: 570MB / 16330MB (3%)  
> System DPI setting: 96 DPI  
> Desktop composition enabled: Yes  
> Displays: 1) 1920x1080, 2) 1680x1050  
> Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No
> 
> Graphics Processor Info:  
> DirectX: NVIDIA GeForce RTX 2070 SUPER (26.21.14.4587)
> 
> Application folder: D:\Program Files\Adobe\Adobe Lightroom Classic  
> Library Path: D:\Filip\Pictures\Lightroom\Lightroom Catalog-2.lrcat  
> Settings Folder: C:\Users\Filip\AppData\Roaming\Adobe\Lightroom
> 
> Installed Plugins:
> 
> 1. AdobeStock
> 2. Epson Print Layout
> 3. Facebook
> 4. Flickr
> 5. Negative Lab Pro
> 6. Nikon Tether Plugin
> 
> Config.lua flags: None
> 
> Adapter #1: Vendor : 10de  
> Device : 1e84  
> Subsystem : 139f10de  
> Revision : a1  
> Video Memory : 8011  
> Adapter #2: Vendor : 1414  
> Device : 8c  
> Subsystem : 0  
> Revision : 0  
> Video Memory : 0  
> AudioDeviceIOBlockSize: 1024  
> AudioDeviceName: Headphones (High Definition Audio Device)  
> AudioDeviceNumberOfChannels: 2  
> AudioDeviceSampleRate: 48000  
> Build: Uninitialized  
> Direct2DEnabled: false  
> GL\_ACCUM\_ALPHA\_BITS: 16  
> GL\_ACCUM\_BLUE\_BITS: 16  
> GL\_ACCUM\_GREEN\_BITS: 16  
> GL\_ACCUM\_RED\_BITS: 16  
> GL\_ALPHA\_BITS: 0  
> GL\_BLUE\_BITS: 8  
> GL\_DEPTH\_BITS: 24  
> GL\_GREEN\_BITS: 8  
> GL\_MAX\_3D\_TEXTURE\_SIZE: 16384  
> GL\_MAX\_TEXTURE\_SIZE: 32768  
> GL\_MAX\_TEXTURE\_UNITS: 4  
> GL\_MAX\_VIEWPORT\_DIMS: 32768,32768  
> GL\_RED\_BITS: 8  
> GL\_RENDERER: GeForce RTX 2070 SUPER/PCIe/SSE2  
> GL\_SHADING\_LANGUAGE\_VERSION: 4.60 NVIDIA  
> GL\_STENCIL\_BITS: 8  
> GL\_VENDOR: NVIDIA Corporation  
> GL\_VERSION: 4.6.0 NVIDIA 445.87  
> GPUDeviceEnabled: false  
> OGLEnabled: true  
> GL\_EXTENSIONS: GL\_AMD\_multi\_draw\_indirect GL\_AMD\_seamless\_cubemap\_per\_texture GL\_AMD\_vertex\_shader\_viewport\_index GL\_AMD\_vertex\_shader\_layer GL\_ARB\_arrays\_of\_arrays GL\_ARB\_base\_instance GL\_ARB\_bindless\_texture GL\_ARB\_blend\_func\_extended GL\_ARB\_buffer\_storage GL\_ARB\_clear\_buffer\_object GL\_ARB\_clear\_texture GL\_ARB\_clip\_control GL\_ARB\_color\_buffer\_float GL\_ARB\_compatibility GL\_ARB\_compressed\_texture\_pixel\_storage GL\_ARB\_conservative\_depth GL\_ARB\_compute\_shader GL\_ARB\_compute\_variable\_group\_size GL\_ARB\_conditional\_render\_inverted GL\_ARB\_copy\_buffer GL\_ARB\_copy\_image GL\_ARB\_cull\_distance GL\_ARB\_debug\_output GL\_ARB\_depth\_buffer\_float GL\_ARB\_depth\_clamp GL\_ARB\_depth\_texture GL\_ARB\_derivative\_control GL\_ARB\_direct\_state\_access GL\_ARB\_draw\_buffers GL\_ARB\_draw\_buffers\_blend GL\_ARB\_draw\_indirect GL\_ARB\_draw\_elements\_base\_vertex GL\_ARB\_draw\_instanced GL\_ARB\_enhanced\_layouts GL\_ARB\_ES2\_compatibility GL\_ARB\_ES3\_compatibility GL\_ARB\_ES3\_1\_compatibility GL\_ARB\_ES3\_2\_compatibility GL\_ARB\_explicit\_attrib\_location GL\_ARB\_explicit\_uniform\_location GL\_ARB\_fragment\_coord\_conventions GL\_ARB\_fragment\_layer\_viewport GL\_ARB\_fragment\_program GL\_ARB\_fragment\_program\_shadow GL\_ARB\_fragment\_shader GL\_ARB\_fragment\_shader\_interlock GL\_ARB\_framebuffer\_no\_attachments GL\_ARB\_framebuffer\_object GL\_ARB\_framebuffer\_sRGB GL\_ARB\_geometry\_shader4 GL\_ARB\_get\_program\_binary GL\_ARB\_get\_texture\_sub\_image GL\_ARB\_gl\_spirv GL\_ARB\_gpu\_shader5 GL\_ARB\_gpu\_shader\_fp64 GL\_ARB\_gpu\_shader\_int64 GL\_ARB\_half\_float\_pixel GL\_ARB\_half\_float\_vertex GL\_ARB\_imaging GL\_ARB\_indirect\_parameters GL\_ARB\_instanced\_arrays GL\_ARB\_internalformat\_query GL\_ARB\_internalformat\_query2 GL\_ARB\_invalidate\_subdata GL\_ARB\_map\_buffer\_alignment GL\_ARB\_map\_buffer\_range GL\_ARB\_multi\_bind GL\_ARB\_multi\_draw\_indirect GL\_ARB\_multisample GL\_ARB\_multitexture GL\_ARB\_occlusion\_query GL\_ARB\_occlusion\_query2 GL\_ARB\_parallel\_shader\_compile GL\_ARB\_pipeline\_statistics\_query GL\_ARB\_pixel\_buffer\_object GL\_ARB\_point\_parameters GL\_ARB\_point\_sprite GL\_ARB\_polygon\_offset\_clamp GL\_ARB\_post\_depth\_coverage GL\_ARB\_program\_interface\_query GL\_ARB\_provoking\_vertex GL\_ARB\_query\_buffer\_object GL\_ARB\_robust\_buffer\_access\_behavior GL\_ARB\_robustness GL\_ARB\_sample\_locations GL\_ARB\_sample\_shading GL\_ARB\_sampler\_objects GL\_ARB\_seamless\_cube\_map GL\_ARB\_seamless\_cubemap\_per\_texture GL\_ARB\_separate\_shader\_objects GL\_ARB\_shader\_atomic\_counter\_ops GL\_ARB\_shader\_atomic\_counters GL\_ARB\_shader\_ballot GL\_ARB\_shader\_bit\_encoding GL\_ARB\_shader\_clock GL\_ARB\_shader\_draw\_parameters GL\_ARB\_shader\_group\_vote GL\_ARB\_shader\_image\_load\_store GL\_ARB\_shader\_image\_size GL\_ARB\_shader\_objects GL\_ARB\_shader\_precision GL\_ARB\_shader\_storage\_buffer\_object GL\_ARB\_shader\_subroutine GL\_ARB\_shader\_texture\_image\_samples GL\_ARB\_shader\_texture\_lod GL\_ARB\_shading\_language\_100 GL\_ARB\_shader\_viewport\_layer\_array GL\_ARB\_shading\_language\_420pack GL\_ARB\_shading\_language\_include GL\_ARB\_shading\_language\_packing GL\_ARB\_shadow GL\_ARB\_sparse\_buffer GL\_ARB\_sparse\_texture GL\_ARB\_sparse\_texture2 GL\_ARB\_sparse\_texture\_clamp GL\_ARB\_spirv\_extensions GL\_ARB\_stencil\_texturing GL\_ARB\_sync GL\_ARB\_tessellation\_shader GL\_ARB\_texture\_barrier GL\_ARB\_texture\_border\_clamp GL\_ARB\_texture\_buffer\_object GL\_ARB\_texture\_buffer\_object\_rgb32 GL\_ARB\_texture\_buffer\_range GL\_ARB\_texture\_compression GL\_ARB\_texture\_compression\_bptc GL\_ARB\_texture\_compression\_rgtc GL\_ARB\_texture\_cube\_map GL\_ARB\_texture\_cube\_map\_array GL\_ARB\_texture\_env\_add GL\_ARB\_texture\_env\_combine GL\_ARB\_texture\_env\_crossbar GL\_ARB\_texture\_env\_dot3 GL\_ARB\_texture\_filter\_anisotropic GL\_ARB\_texture\_filter\_minmax GL\_ARB\_texture\_float GL\_ARB\_texture\_gather GL\_ARB\_texture\_mirror\_clamp\_to\_edge GL\_ARB\_texture\_mirrored\_repeat GL\_ARB\_texture\_multisample GL\_ARB\_texture\_non\_power\_of\_two GL\_ARB\_texture\_query\_levels GL\_ARB\_texture\_query\_lod GL\_ARB\_texture\_rectangle GL\_ARB\_texture\_rg GL\_ARB\_texture\_rgb10\_a2ui GL\_ARB\_texture\_stencil8 GL\_ARB\_texture\_storage GL\_ARB\_texture\_storage\_multisample GL\_ARB\_texture\_swizzle GL\_ARB\_texture\_view GL\_ARB\_timer\_query GL\_ARB\_transform\_feedback2 GL\_ARB\_transform\_feedback3 GL\_ARB\_transform\_feedback\_instanced GL\_ARB\_transform\_feedback\_overflow\_query GL\_ARB\_transpose\_matrix GL\_ARB\_uniform\_buffer\_object GL\_ARB\_vertex\_array\_bgra GL\_ARB\_vertex\_array\_object GL\_ARB\_vertex\_attrib\_64bit GL\_ARB\_vertex\_attrib\_binding GL\_ARB\_vertex\_buffer\_object GL\_ARB\_vertex\_program GL\_ARB\_vertex\_shader GL\_ARB\_vertex\_type\_10f\_11f\_11f\_rev GL\_ARB\_vertex\_type\_2\_10\_10\_10\_rev GL\_ARB\_viewport\_array GL\_ARB\_window\_pos GL\_ATI\_draw\_buffers GL\_ATI\_texture\_float GL\_ATI\_texture\_mirror\_once GL\_S3\_s3tc GL\_EXT\_texture\_env\_add GL\_EXT\_abgr GL\_EXT\_bgra GL\_EXT\_bindable\_uniform GL\_EXT\_blend\_color GL\_EXT\_blend\_equation\_separate GL\_EXT\_blend\_func\_separate GL\_EXT\_blend\_minmax GL\_EXT\_blend\_subtract GL\_EXT\_compiled\_vertex\_array GL\_EXT\_Cg\_shader GL\_EXT\_depth\_bounds\_test GL\_EXT\_direct\_state\_access GL\_EXT\_draw\_buffers2 GL\_EXT\_draw\_instanced GL\_EXT\_draw\_range\_elements GL\_EXT\_fog\_coord GL\_EXT\_framebuffer\_blit GL\_EXT\_framebuffer\_multisample GL\_EXTX\_framebuffer\_mixed\_formats GL\_EXT\_framebuffer\_multisample\_blit\_scaled GL\_EXT\_framebuffer\_object GL\_EXT\_framebuffer\_sRGB GL\_EXT\_geometry\_shader4 GL\_EXT\_gpu\_program\_parameters GL\_EXT\_gpu\_shader4 GL\_EXT\_multi\_draw\_arrays GL\_EXT\_multiview\_texture\_multisample GL\_EXT\_multiview\_timer\_query GL\_EXT\_packed\_depth\_stencil GL\_EXT\_packed\_float GL\_EXT\_packed\_pixels GL\_EXT\_pixel\_buffer\_object GL\_EXT\_point\_parameters GL\_EXT\_polygon\_offset\_clamp GL\_EXT\_post\_depth\_coverage GL\_EXT\_provoking\_vertex GL\_EXT\_raster\_multisample GL\_EXT\_rescale\_normal GL\_EXT\_secondary\_color GL\_EXT\_separate\_shader\_objects GL\_EXT\_separate\_specular\_color GL\_EXT\_shader\_image\_load\_formatted GL\_EXT\_shader\_image\_load\_store GL\_EXT\_shader\_integer\_mix GL\_EXT\_shadow\_funcs GL\_EXT\_sparse\_texture2 GL\_EXT\_stencil\_two\_side GL\_EXT\_stencil\_wrap GL\_EXT\_texture3D GL\_EXT\_texture\_array GL\_EXT\_texture\_buffer\_object GL\_EXT\_texture\_compression\_dxt1 GL\_EXT\_texture\_compression\_latc GL\_EXT\_texture\_compression\_rgtc GL\_EXT\_texture\_compression\_s3tc GL\_EXT\_texture\_cube\_map GL\_EXT\_texture\_edge\_clamp GL\_EXT\_texture\_env\_combine GL\_EXT\_texture\_env\_dot3 GL\_EXT\_texture\_filter\_anisotropic GL\_EXT\_texture\_filter\_minmax GL\_EXT\_texture\_integer GL\_EXT\_texture\_lod GL\_EXT\_texture\_lod\_bias GL\_EXT\_texture\_mirror\_clamp GL\_EXT\_texture\_object GL\_EXT\_texture\_shadow\_lod GL\_EXT\_texture\_shared\_exponent GL\_EXT\_texture\_sRGB GL\_EXT\_texture\_sRGB\_R8 GL\_EXT\_texture\_sRGB\_decode GL\_EXT\_texture\_storage GL\_EXT\_texture\_swizzle GL\_EXT\_timer\_query GL\_EXT\_transform\_feedback2 GL\_EXT\_vertex\_array GL\_EXT\_vertex\_array\_bgra GL\_EXT\_vertex\_attrib\_64bit GL\_EXT\_window\_rectangles GL\_EXT\_import\_sync\_object GL\_IBM\_rasterpos\_clip GL\_IBM\_texture\_mirrored\_repeat GL\_KHR\_context\_flush\_control GL\_KHR\_debug GL\_EXT\_memory\_object GL\_EXT\_memory\_object\_win32 GL\_EXT\_win32\_keyed\_mutex GL\_KHR\_parallel\_shader\_compile GL\_KHR\_no\_error GL\_KHR\_robust\_buffer\_access\_behavior GL\_KHR\_robustness GL\_EXT\_semaphore GL\_EXT\_semaphore\_win32 GL\_KHR\_shader\_subgroup GL\_KTX\_buffer\_region GL\_NV\_alpha\_to\_coverage\_dither\_control GL\_NV\_bindless\_multi\_draw\_indirect GL\_NV\_bindless\_multi\_draw\_indirect\_count GL\_NV\_bindless\_texture GL\_NV\_blend\_equation\_advanced GL\_NV\_blend\_equation\_advanced\_coherent GL\_NVX\_blend\_equation\_advanced\_multi\_draw\_buffers GL\_NV\_blend\_minmax\_factor GL\_NV\_blend\_square GL\_NV\_clip\_space\_w\_scaling GL\_NV\_command\_list GL\_NV\_compute\_program5 GL\_NV\_compute\_shader\_derivatives GL\_NV\_conditional\_render GL\_NV\_conservative\_raster GL\_NV\_conservative\_raster\_dilate GL\_NV\_conservative\_raster\_pre\_snap GL\_NV\_conservative\_raster\_pre\_snap\_triangles GL\_NV\_conservative\_raster\_underestimation GL\_NV\_copy\_depth\_to\_color GL\_NV\_copy\_image GL\_NV\_depth\_buffer\_float GL\_NV\_depth\_clamp GL\_NV\_draw\_texture GL\_NV\_draw\_vulkan\_image GL\_NV\_ES1\_1\_compatibility GL\_NV\_ES3\_1\_compatibility GL\_NV\_explicit\_multisample GL\_NV\_feature\_query GL\_NV\_fence GL\_NV\_fill\_rectangle GL\_NV\_float\_buffer GL\_NV\_fog\_distance GL\_NV\_fragment\_coverage\_to\_color GL\_NV\_fragment\_program GL\_NV\_fragment\_program\_option GL\_NV\_fragment\_program2 GL\_NV\_fragment\_shader\_barycentric GL\_NV\_fragment\_shader\_interlock GL\_NV\_framebuffer\_mixed\_samples GL\_NV\_framebuffer\_multisample\_coverage GL\_NV\_geometry\_shader4 GL\_NV\_geometry\_shader\_passthrough GL\_NV\_gpu\_program4 GL\_NV\_internalformat\_sample\_query GL\_NV\_gpu\_program4\_1 GL\_NV\_gpu\_program5 GL\_NV\_gpu\_program5\_mem\_extended GL\_NV\_gpu\_program\_fp64 GL\_NV\_gpu\_shader5 GL\_NV\_half\_float GL\_NV\_light\_max\_exponent GL\_NV\_memory\_attachment GL\_NV\_mesh\_shader GL\_NV\_multisample\_coverage GL\_NV\_multisample\_filter\_hint GL\_NV\_occlusion\_query GL\_NV\_packed\_depth\_stencil GL\_NV\_parameter\_buffer\_object GL\_NV\_parameter\_buffer\_object2 GL\_NV\_path\_rendering GL\_NV\_path\_rendering\_shared\_edge GL\_NV\_pixel\_data\_range GL\_NV\_point\_sprite GL\_NV\_primitive\_restart GL\_NV\_query\_resource GL\_NV\_query\_resource\_tag GL\_NV\_register\_combiners GL\_NV\_register\_combiners2 GL\_NV\_representative\_fragment\_test GL\_NV\_sample\_locations GL\_NV\_sample\_mask\_override\_coverage GL\_NV\_scissor\_exclusive GL\_NV\_shader\_atomic\_counters GL\_NV\_shader\_atomic\_float GL\_NV\_shader\_atomic\_float64 GL\_NV\_shader\_atomic\_fp16\_vector GL\_NV\_shader\_atomic\_int64 GL\_NV\_shader\_buffer\_load GL\_NV\_shader\_storage\_buffer\_object GL\_NV\_shader\_subgroup\_partitioned GL\_NV\_shader\_texture\_footprint GL\_NV\_shading\_rate\_image GL\_NV\_stereo\_view\_rendering GL\_NV\_texgen\_reflection GL\_NV\_texture\_barrier GL\_NV\_texture\_compression\_vtc GL\_NV\_texture\_env\_combine4 GL\_NV\_texture\_multisample GL\_NV\_texture\_rectangle GL\_NV\_texture\_rectangle\_compressed GL\_NV\_texture\_shader GL\_NV\_texture\_shader2 GL\_NV\_texture\_shader3 GL\_NV\_transform\_feedback GL\_NV\_transform\_feedback2 GL\_NV\_uniform\_buffer\_unified\_memory GL\_NV\_vertex\_array\_range GL\_NV\_vertex\_array\_range2 GL\_NV\_vertex\_attrib\_integer\_64bit GL\_NV\_vertex\_buffer\_unified\_memory GL\_NV\_vertex\_program GL\_NV\_vertex\_program1\_1 GL\_NV\_vertex\_program2 GL\_NV\_vertex\_program2\_option GL\_NV\_vertex\_program3 GL\_NV\_viewport\_array2 GL\_NV\_viewport\_swizzle GL\_NVX\_conditional\_render GL\_NVX\_linked\_gpu\_multicast GL\_NV\_gpu\_multicast GL\_NVX\_gpu\_multicast2 GL\_NVX\_progress\_fence GL\_NVX\_gpu\_memory\_info GL\_NVX\_multigpu\_info GL\_NVX\_nvenc\_interop GL\_NV\_shader\_thread\_group GL\_NV\_shader\_thread\_shuffle GL\_KHR\_blend\_equation\_advanced GL\_KHR\_blend\_equation\_advanced\_coherent GL\_OVR\_multiview GL\_OVR\_multiview2 GL\_SGIS\_generate\_mipmap GL\_SGIS\_texture\_lod GL\_SGIX\_depth\_texture GL\_SGIX\_shadow GL\_SUN\_slice\_accum GL\_WIN\_swap\_hint WGL\_EXT\_swap\_control

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<div class="post-metadata">

**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\
**Post date:** [June 3, 2020, 9:10pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/6 "2020-06-03T21:10:45Z")

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Thanks for that!

V2.2 is not out yet.

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<div class="post-metadata">

**Author:** ![1234filip](https://avatars.discourse-cdn.com/v4/letter/1/cdc98d/32.png) [@1234filip](https://forums.negativelabpro.com/u/1234filip)\
**Post date:** [June 4, 2020, 6:49am UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/7 "2020-06-04T06:49:02Z")

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So I’ve no options to make this work?

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<div class="post-metadata">

**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\
**Post date:** [June 23, 2020, 4:03pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/8 "2020-06-23T16:03:32Z")

</div>

Sorry, if I can’t replicate the issue, then I can’t fix it. I suspect this has something to do with interference from an external program or something wrong with the system itself.

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<div class="post-metadata">

**Author:** ![wejgilbert](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@wejgilbert](https://forums.negativelabpro.com/u/wejgilbert)\
**Post date:** [July 3, 2020, 6:30pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/9 "2020-07-03T18:30:10Z")

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I’m having the same problem. It was working a matter of days ago…now I just get this error…

![Screenshot_3](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/3/33641873bda296907b3d7abb80f27e8eba414548.png)

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<div class="post-metadata">

**Author:** ![tanimotofoto](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@tanimotofoto](https://forums.negativelabpro.com/u/tanimotofoto)\
**Post date:** [November 10, 2020, 9:44pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/10 "2020-11-10T21:44:57Z")

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Hey did anyone solve this issue? I currently have NLP loaded on two of my PC’s and both do not work. Everytime I load in my negatives and try to convert them in lightroom, it gets frozen on the converting progress bar. I cannot cancel, I am forced to either shut down my computer, or use ctrl+alt+delete to end task on lightroom. I believe I have followed the proper instructions of setting up NLP and have the latest version of lightroom.  
Is this a PC problem? Is NLP made only for Apple Computers?

Currently I have to work around this issue by using Silverfast 8, it works, but compared to my friends NLP it’s really a slow workflow process. I purchased NLP and would love to have it actually work.

Thank you in advance for your response Nate or anyone else. Thanks.

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<div class="post-metadata">

**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\
**Post date:** [November 12, 2020, 4:49pm UTC](https://forums.negativelabpro.com/t/cant-get-nlp-to-work/1807/11 "2020-11-12T16:49:39Z")

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> [@tanimotofoto](#):
>
> Hey did anyone solve this issue? I currently have NLP loaded on two of my PC’s and both do not work. Everytime I load in my negatives and try to convert them in lightroom, it gets frozen on the converting progress bar. I cannot cancel, I am forced to either shut down my computer, or use ctrl+alt+delete to end task on lightroom. I believe I have followed the proper instructions of setting up NLP and have the latest version of lightroom

Oh no! That definitely should not be happening. NLP should work on both Mac and PC, but it seems to be more common for there to be issues on PC.

If I can ask a few questions, it may help:

- **What language is your OS and Lightroom set to?** Sometimes there are language specific issues in Lightroom.
- **Where do you have the Negative Lab Pro plugin located?** It won’t work in some folders because of permissions issues in Windows, as is discussed above. Try placing the NLP plugin in “C:\Plugins” (you’ll also need to update the location in Lightroom by going to File\>Plugin-Manager and removing the current and re-adding from the new location)
- **Do you have any anti-virus or other blocking software running/installed?** In some cases, having this software will block the image analysis tools that NLP needs to run, and could be why it is silently failing.
- **What did you use to unzip the initial download?** In a few rare cases, I’ve seen issues that have come up from the unzip program.