# Getting error when running TIFF Scan Prep

**URL:** <https://forums.negativelabpro.com/t/getting-error-when-running-tiff-scan-prep/1042>\
**Category:** Troubleshooting and Bugs\
**Created:** [December 20, 2019, 5:25am UTC](https://forums.negativelabpro.com/t/getting-error-when-running-tiff-scan-prep/1042 "2019-12-20T05:25:18Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![v.k.morris](https://avatars.discourse-cdn.com/v4/letter/v/bbe5ce/32.png) [@v.k.morris](https://forums.negativelabpro.com/u/v.k.morris)\
**Post date:** [November 15, 2022, 4:36am UTC](https://forums.negativelabpro.com/t/getting-error-when-running-tiff-scan-prep/1042/3 "2022-11-15T04:36:42Z")

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Getting this same error right after updating to v2.4  
Anyone know the fix?

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_[View the full topic](https://forums.negativelabpro.com/t/getting-error-when-running-tiff-scan-prep/1042)._