# I've deleted the email associated with my NLP licence

**URL:** <https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387>\
**Category:** Troubleshooting and Bugs\
**Created:** [June 5, 2025, 1:39pm UTC](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387 "2025-06-05T13:39:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Elyasssss](https://avatars.discourse-cdn.com/v4/letter/e/858c86/32.png) [@Elyasssss](https://forums.negativelabpro.com/u/Elyasssss)\
**Post date:** [June 5, 2025, 1:39pm UTC](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387/1 "2025-06-05T13:39:45Z")

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I’m writing this post because I have a problem concerning my negative lab pro license. I lost access to my old Email ([elyas.nemrimernissi@gmail.com](mailto:elyas.nemrimernissi@gmail.com)) after deleting it and creating a new Email address (the one I’m signed up in this forum with). Is there a way to change the email associated with my license key?  
I can give any proof necessary, I have the plugin active on my Lightroom instance. I even have the original email saved on my hard disk.

I hope in a response. Thanks

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**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\
**Post date:** [June 6, 2025, 6:54am UTC](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387/2 "2025-06-06T06:54:21Z")

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Try to retrieve the necessary information from your account with

> **[Lemon Squeezy](https://auth.lemonsqueezy.com/login)**

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**Author:** ![Elyasssss](https://avatars.discourse-cdn.com/v4/letter/e/858c86/32.png) [@Elyasssss](https://forums.negativelabpro.com/u/Elyasssss)\
**Post date:** [June 6, 2025, 3:45pm UTC](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387/3 "2025-06-06T15:45:07Z")

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I already tried. I don’t remember the password and I can’t change it because I don’t have access to the mail anymore.

I also tried contacting the company directly but they just replied with a premade response.

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**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\
**Post date:** [June 6, 2025, 6:12pm UTC](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387/4 "2025-06-06T18:12:42Z")

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Unfortunate combo of issues…

@nate might be able to help though. Contact him with a private message and send your proof of purchase plus the mail addresses (then and now).

Click on Nate’s avatar and check out the opening box. Click on the blue button with the envelope.

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**Author:** ![Elyasssss](https://avatars.discourse-cdn.com/v4/letter/e/858c86/32.png) [@Elyasssss](https://forums.negativelabpro.com/u/Elyasssss)\
**Post date:** [September 8, 2025, 5:42pm UTC](https://forums.negativelabpro.com/t/ive-deleted-the-email-associated-with-my-nlp-licence/9387/5 "2025-09-08T17:42:03Z")

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I’m sorry but I Can’t see the opening box you are talking about, can I contact him on instagram?