# Key gives HTTP Status: 404 error

**URL:** https://forums.negativelabpro.com/t/key-gives-http-status-404-error/3235
**Category:** Troubleshooting and Bugs
**Created:** [January 22, 2021, 10:13pm UTC](https://forums.negativelabpro.com/t/key-gives-http-status-404-error/3235 "2021-01-22T22:13:10Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![mwhurst](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@mwhurst](https://forums.negativelabpro.com/u/mwhurst)
#### Post date: [January 22, 2021, 10:13pm UTC](https://forums.negativelabpro.com/t/key-gives-http-status-404-error/3235/1 "2021-01-22T22:13:10Z")

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I input my 2nd license key for my new Mac and after installing NLP I put the key in but it never deactivated the “trial period” and now that the free conversions are done, I cant input my key without getting an “HTTP Status: 404” error. I tried resetting the preferences as stated in previous posts but still get the same error. I emailed customer service to potentially get my key reset but got no response. Thanks a ton in advance.