# Missing v3 license

**URL:** <https://forums.negativelabpro.com/t/missing-v3-license/7097>\
**Category:** Lightroom Classic CC\
**Created:** [November 24, 2023, 5:38pm UTC](https://forums.negativelabpro.com/t/missing-v3-license/7097 "2023-11-24T17:38:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![kiranshila](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/kiranshila/32/6442_2.png) [@kiranshila](https://forums.negativelabpro.com/u/kiranshila)\
**Post date:** [November 24, 2023, 5:38pm UTC](https://forums.negativelabpro.com/t/missing-v3-license/7097/1 "2023-11-24T17:38:55Z")

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Hey @nate,

I’ve been trying to upgrade to v3 but am running into some problems. I only bought NLP a few months ago, so I _think_ I should have received an email with a new license. I don’t see any such email. I tried looking it up on the new payment processor site with no luck.

I’ve sent you an email too, but I self-host my email server and sometimes other email providers incorrectly flag it as spam, so I thought I’d make a post here just to make sure I can get in contact with you 🙂

Thanks for the great software!