# NLP is installed and activated, but remains inaccessible in Lightroom

**URL:** <https://forums.negativelabpro.com/t/nlp-is-installed-and-activated-but-remains-inaccessible-in-lightroom/8969>\
**Category:** Lightroom Classic CC\
**Created:** [March 3, 2025, 8:52am UTC](https://forums.negativelabpro.com/t/nlp-is-installed-and-activated-but-remains-inaccessible-in-lightroom/8969 "2025-03-03T08:52:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![brestbay](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@brestbay](https://forums.negativelabpro.com/u/brestbay)\
**Post date:** [March 3, 2025, 8:52am UTC](https://forums.negativelabpro.com/t/nlp-is-installed-and-activated-but-remains-inaccessible-in-lightroom/8969/1 "2025-03-03T08:52:23Z")

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Hello, The plug in is well installed and activated but it remains inaccessible in lightroom as you can see on the screenshot. Can anyone help please ?

 ![image](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/f/f1a248ec2be051e3c61afcf3e3938303b2412dd2.jpeg)

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**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\
**Post date:** [March 3, 2025, 11:16am UTC](https://forums.negativelabpro.com/t/nlp-is-installed-and-activated-but-remains-inaccessible-in-lightroom/8969/2 "2025-03-03T11:16:09Z")

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Welcome to the forum @brestbay

Have you tried running the NLP installer again?

When you open the module manager, does your license info show?

 ![Screen @ 2025-03-03 um 11.59.37](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/7/7378dae8389da3ee8368965839771fc5d952249a.jpeg)

Also, module options are greyed out when no image is selected.

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<div class="post-metadata">

**Author:** ![brestbay](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@brestbay](https://forums.negativelabpro.com/u/brestbay)\
**Post date:** [March 3, 2025, 1:08pm UTC](https://forums.negativelabpro.com/t/nlp-is-installed-and-activated-but-remains-inaccessible-in-lightroom/8969/3 "2025-03-03T13:08:48Z")

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I have installed it again and now it works. I don’t understand what went wrong first time but it’s all good now. Thanks

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<div class="post-metadata">

**Author:** ![Digitizer](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Digitizer](https://forums.negativelabpro.com/u/Digitizer)\
**Post date:** [March 3, 2025, 1:17pm UTC](https://forums.negativelabpro.com/t/nlp-is-installed-and-activated-but-remains-inaccessible-in-lightroom/8969/4 "2025-03-03T13:17:09Z")

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> [@brestbay](#):
>
> I have installed it again and now it works.

Occasionally, I had to install NLP _several_ times before it worked.  
I have no idea why this should happen, but it does.

🤷‍♂️