# Problem migrating to new computer - CryptUnprotectData **URL:** \ **Category:** Troubleshooting and Bugs\ **Created:** [February 8, 2020, 6:27am UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264 "2020-02-08T06:27:50Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Magnus.L.Andersson](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@Magnus.L.Andersson](https://forums.negativelabpro.com/u/Magnus.L.Andersson)\ **Post date:** [February 8, 2020, 6:27am UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/1 "2020-02-08T06:27:50Z")
Friends, Upgrading to a new computer (images still on same NAS) incl re-installing LR CC Classic and moving all-plugins has resulted in the following error when trying to open NLP: “An internal error has occurred: There is something wrong in CryptUnprotectData”. Still Plug-In Managers claims the plug-in to be Enabled, hence does not seem to be a license problem. Any suggestions, or is it a re-install of the plug-in that is required when migrating to a new computer? Thanks in advance, Magnus ---
**Author:** ![Magnus.L.Andersson](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@Magnus.L.Andersson](https://forums.negativelabpro.com/u/Magnus.L.Andersson)\ **Post date:** [February 11, 2020, 7:54pm UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/2 "2020-02-11T19:54:42Z")
Any suggestions on how to migrate, or is the right way to go a fresh install? ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [February 12, 2020, 7:01pm UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/3 "2020-02-12T19:01:10Z")
I would recommend installing a fresh copy on the new computer. Just go into “file \> plugin manager” and remove the current NLP plugin. Then follow regular instructions to install a fresh copy. ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [February 13, 2020, 5:43pm UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/4 "2020-02-13T17:43:29Z")
Ok, looks like whatever is happening here may be unrelated to NLP specifically and more related to LR’s publish manager… some other things to try (from Adobe): [https://helpx.adobe.com/lightroom-classic/kb/errors-occur-using-lightrooms-publish.html](https://helpx.adobe.com/lightroom-classic/kb/errors-occur-using-lightrooms-publish.html) You may also want to try to reset all your Lightroom preferences ([https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/](https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/) ) then reinstall the plugin from scratch. (I see the notes about this error in [Jeffrey Friedl’s blog](http://regex.info/blog/lightroom-goodies/gps), but it looks like he isn’t really sure why this could be happening, either) ---
**Author:** ![Magnus.L.Andersson](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@Magnus.L.Andersson](https://forums.negativelabpro.com/u/Magnus.L.Andersson)\ **Post date:** [February 14, 2020, 6:16am UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/5 "2020-02-14T06:16:27Z")
Hi, The only option that solved the issue was to reset all preferences and re-install the plug-in. However, now will see what happens when I re-install the rest of the plug-ins which worked perfectly in the past with NLP. Regards, Magnus ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [February 14, 2020, 3:36pm UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/6 "2020-02-14T15:36:25Z")
> [@Magnus.L.Andersson](#): > > The only option that solved the issue was to reset all preferences and re-install the plug-in. Good to know, thanks Magnus! ---
**Author:** ![Dietrich](https://avatars.discourse-cdn.com/v4/letter/d/439d5e/32.png) [@Dietrich](https://forums.negativelabpro.com/u/Dietrich)\ **Post date:** [May 18, 2021, 11:37am UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/7 "2021-05-18T11:37:06Z")
Hi Nate, about the Adobe-solution: where do I find the Publish Service plug-in? Within the library module (LR 6.14) I only got the plug-in manager and there I find Negative Lab Pro among others but no Publish Service? Or do I have to look elsewhere? Regards DIetrich ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [May 18, 2021, 3:48pm UTC](https://forums.negativelabpro.com/t/problem-migrating-to-new-computer-cryptunprotectdata/1264/8 "2021-05-18T15:48:58Z")
Hi, The Adobe article is talking about this: ![publish service](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/4/4645d48c600e832a5d0b9e6daf143adb2a25b635.jpeg) It could help if you, for instance, are using one of the publishing services (like Flickr). But if you have never set these up, that article probably won’t help.