# Profile missing with vuescan **URL:** \ **Category:** Troubleshooting and Bugs\ **Created:** [April 23, 2020, 6:18pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648 "2020-04-23T18:18:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![yeye](https://avatars.discourse-cdn.com/v4/letter/y/b38774/32.png) [@yeye](https://forums.negativelabpro.com/u/yeye)\ **Post date:** [April 23, 2020, 6:18pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/1 "2020-04-23T18:18:44Z")
I followed the settings in every step, but after importing to LR, the RAW file showed “color”. When I used “update dngs”, it prompted me that the profile was missing. White balance is not working.When I click on the border with a straw,It prompts as follows:_Cannot set the white balance here.Please click on a darker neutral area_.So I cannot do the next conversion. When I use silverfast, everything works fine. I don’t understand why. 😳 ![Untitled-4](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/99cc8cdf688f246ec71dfd04fe3eb61f4f570709.jpeg) ---
**Author:** ![yeye](https://avatars.discourse-cdn.com/v4/letter/y/b38774/32.png) [@yeye](https://forums.negativelabpro.com/u/yeye)\ **Post date:** [April 24, 2020, 4:28am UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/2 "2020-04-24T04:28:12Z")
I found that other friends have encountered the same problem. My vuescan version is 9.7.15. I suspect that the NLP configuration file may be incompatible, resulting in the scan file not being recognized. ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [April 24, 2020, 3:29pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/3 "2020-04-24T15:29:08Z")
Hi @yeye First, you need to set the “Raw File Type” to 48bit RGB. The profile will not work in Lightroom if Vuescan is outputting a DNG with a 16-bit IR channel included (i.e. "64bit RGBi). That’s what I suspect is happening here, with your setting of “auto”. So try this on a 48bit RGB DNG file. If that doesn’t work, please email me the file ([nate@natephotographic.com](mailto:nate@natephotographic.com)), and I’ll take a look. -Nate ---
**Author:** ![yeye](https://avatars.discourse-cdn.com/v4/letter/y/b38774/32.png) [@yeye](https://forums.negativelabpro.com/u/yeye)\ **Post date:** [April 25, 2020, 5:31am UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/4 "2020-04-25T05:31:49Z")
Sorry, I tried many settings, including 48bitRGB, and the results are the same. I rescanned a RAW with 48 RGB and I will send it to your mailbox. ---
**Author:** ![yeye](https://avatars.discourse-cdn.com/v4/letter/y/b38774/32.png) [@yeye](https://forums.negativelabpro.com/u/yeye)\ **Post date:** [April 25, 2020, 5:46am UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/5 "2020-04-25T05:46:22Z")
here is the raw file [![](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/bcec071d2daf94f074e0d45f573498975b42d6b0.png) raw0001 .dng](https://drive.google.com/file/d/1XvqH543liY727tP0aF3Uhh5VZpcAcuE-/view?usp=drive_web) Nate via Film Community at Negative Lab Pro [negativelabpro@discoursemail.com](mailto:negativelabpro@discoursemail.com) 于2020年4月24日周五 下午11:39写道： ---
**Author:** ![SteveO](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@SteveO](https://forums.negativelabpro.com/u/SteveO)\ **Post date:** [May 28, 2020, 4:11pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/6 "2020-05-28T16:11:16Z")
Did you figure this out? I’m having the same problem. I’m trying to use the beta enhanced profiles and it shows missing profile on everything scanned with vuescan. I can access the enhanced profiles on everything that I scanned with epson scan. ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [June 1, 2020, 4:06pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/7 "2020-06-01T16:06:57Z")
> [@yeye](#): > > here is the raw file Thanks @yeye, The file you provided worked fine for me… there was no need to run the “Update Vuescan/Silverfast DNG” utility since there is included a direct profile for the Epson GT-X970. (It will only work with the 48-bit RGB output set, so if you have other files which were not scanned this way in Vuescan, it will not work). So either there is a bug with Lightroom, or the Vuescan profiles folder hasn’t been installed. In any case, make sure your profiles are installed in the right place, and try restarting Lightroom. Here, you can see the profile loaded (automatically) ![Screen Shot 2020-06-01 at 11.54.26 AM](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/ceb1a9f42f4151ab19b6684ba2c586f7b45a8db4.jpeg) Used the LR WB tool to sample the film base… ![Screen Shot 2020-06-01 at 11.54.51 AM](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/9897523cfa80d11be1ab0e4d464b9b1d34869043.jpeg) And here’s the initial conversion. ![Screen Shot 2020-06-01 at 11.53.07 AM](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/1X/65e198ecb59efb9f1ba030c45c752d76dbbcb7f1.jpeg) > [@SteveO](#): > > I’m having the same problem. I’m trying to use the beta enhanced profiles and it shows missing profile on everything scanned with vuescan. I can access the enhanced profiles on everything that I scanned with epson scan. Hmm… before using the beta enhanced profiles, you’ll need to make sure that your Vuescan workflow is set up correctly and you can get regular conversions correctly. If you haven’t already, you’ll need to follow the directions carefully to install the vuescan raw profiles, and follow the directions carefully to create [48-bit Vuescan RAW DNGs](https://forums.negativelabpro.com/t/creating-raw-dng-files-with-vuescan/23). If you get that working, then you can start trying to use the beta enhanced profiles, just make sure you have the ones installed specifically for raw scans. -Nate ---
**Author:** ![Emiliano](https://avatars.discourse-cdn.com/v4/letter/e/3be4f8/32.png) [@Emiliano](https://forums.negativelabpro.com/u/Emiliano)\ **Post date:** [April 6, 2021, 1:09pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/8 "2021-04-06T13:09:17Z")
Hi i’ve the same problem I use a Epson Perfection V500 Photo ![profile.PNG](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/e/e63eb04895d193566c83c9f0166f2e1cf5ed2f63.jpeg) ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [April 6, 2021, 1:40pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/9 "2021-04-06T13:40:55Z")
First, when you click the profile dropdown, what options do you see? If the options you see are “Color” and “Monochrome”, then you probably have the output incorrectly set to 64bit RGBi (it MUST be 48bit output, because profiles will not work when the IR channel is included). ![profile-options-with-wrong-scan-output](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/7/76003045c51dafd474465206e77d68f2ccd4f7f0.jpeg) In this case, go back and make sure your output settings match the recommended output settings in the [guide to Vuescan settings](https://www.negativelabpro.com/guide/scanning/#vuescan-raw-dngs). If you see the profile listed as “Embedded” when you initially load it, then the scan is probably correct, and something may be incomplete with your setup of Negative Lab Pro. Go back and look at the [installation guide for Windows](https://www.negativelabpro.com/guide/installing/#windows-installation) on adding profiles. (Since you are on Lightroom Classic, you can also just go to **“File \> Import Develop Presets and Profiles”** and add EVERY profile in the “Vuescan Profiles” folder that came with your download of Negative Lab Pro.) If that doesn’t resolve your issue, feel free to share the DNG or email it to me at [nate@natephotographic.com](mailto:nate@natephotographic.com). ---
**Author:** ![Emiliano](https://avatars.discourse-cdn.com/v4/letter/e/3be4f8/32.png) [@Emiliano](https://forums.negativelabpro.com/u/Emiliano)\ **Post date:** [April 6, 2021, 2:05pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/10 "2021-04-06T14:05:19Z")
Since you are on Lightroom Classic, you can also just go to **“File \> Import Develop Presets and Profiles”** and add EVERY profile in the “Vuescan Profiles” folder that came with your download of Negative Lab Pro.) with this is working!!! Thanks al lot Emiliano ---
**Author:** ![F\_A\_D](https://avatars.discourse-cdn.com/v4/letter/f/50afbb/32.png) [@F\_A\_D](https://forums.negativelabpro.com/u/F_A_D)\ **Post date:** [April 15, 2022, 4:32pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/11 "2022-04-15T16:32:46Z")
I also get the missing profile warning. All presets are imported and everything in vuescan ist set to 48 bit RGB. I only see the “color” and “monochrome” profile settings IN LR. ![Bildschirmfoto 2022-04-15 um 18.32.08](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/f/fbf98cb7037a4c3829b282dd1e65a7020567e85e.jpeg) ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [April 15, 2022, 7:54pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/12 "2022-04-15T19:54:34Z")
> [@F\_A\_D](#): > > I also get the missing profile warning. All presets are imported and everything in vuescan ist set to 48 bit RGB. > I only see the “color” and “monochrome” profile settings IN LR. Hmm, your Vuescan settings look OK here… Are you, by chance, doing anything to the files before importing into Lightroom? For instance, if you try to run them through a program to apply lossless compression, or anything that would strip away the metadata, then it could cause issues with the file being properly recognized in Lightroom. If you don’t mind sending me the raw file at [nate@natephotographic.com](mailto:nate@natephotographic.com), I can take a look at the metadata and see what is going wrong here. Thanks! ---
**Author:** ![F\_A\_D](https://avatars.discourse-cdn.com/v4/letter/f/50afbb/32.png) [@F\_A\_D](https://forums.negativelabpro.com/u/F_A_D)\ **Post date:** [April 16, 2022, 7:03pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/13 "2022-04-16T19:03:18Z")
Hi Nate, thanks for your quick reply and great service. I’m not doing anything to the scanned files, they will be added straight to lightroom. I’ll send you an email with a link for the raw file. Thanks again. David ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [April 18, 2022, 5:14pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/14 "2022-04-18T17:14:30Z")
Thanks @F_A_D ! Just to close the loop on this, the issue in this case was simply that I didn’t have a profile included yet for the Canon 9000F (I already had one for the Canon 9000F MK2, but even if this require the same profile, I have to have a separate dcp file for Lightroom to recognize it). I’ve sent you a profile for the 9000F which should fix this, and also I will include this profile in the next release. -Nate ---
**Author:** ![KubaJ](https://avatars.discourse-cdn.com/v4/letter/k/ed8c4c/32.png) [@KubaJ](https://forums.negativelabpro.com/u/KubaJ)\ **Post date:** [April 23, 2022, 3:15pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/15 "2022-04-23T15:15:57Z")
Hi, I have a problem that’s maybe related this one. my Lightroom don’t even show me the “profile” option. my settings looking right (like above) 48 bit RGB output and etc. ![Screenshot 2022-04-23 at 17.11.30](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/2/26e058de41ed466ee93d75e2e86e985d603abc90.png) maybe its Lightroom. what version is required? thanks for help k ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [April 25, 2022, 6:48pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/16 "2022-04-25T18:48:37Z")
> [@KubaJ](#): > > I have a problem that’s maybe related this one. > my Lightroom don’t even show me the “profile” option. > my settings looking right (like above) 48 bit RGB output and etc. Try again in Vuescan and make sure that you have selected both “RAW” and “RAW DNG Format” (as shown [here](https://www.negativelabpro.com/guide/scanning/#vuescan-raw-dngs)) Then, you should see a profile available to choose, and your white balance will be kelvin value (like 6500k) instead of 0. -Nate ---
**Author:** ![KubaJ](https://avatars.discourse-cdn.com/v4/letter/k/ed8c4c/32.png) [@KubaJ](https://forums.negativelabpro.com/u/KubaJ)\ **Post date:** [July 7, 2022, 11:54am UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/17 "2022-07-07T11:54:16Z")
Hi Nate, thanks for your work for the community, sorry for my late reply. As you can see, my output settings are like recommended ![Screenshot 2022-07-07 at 13.37.00](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/4/4e02f2192badf47a9d68944d20fba19e958a5fdd.jpeg) Also, like you said, the warm-cold balance is shown in Kelvin not on a scale (the 2850 is the border WB) ![Screenshot 2022-07-07 at 13.42.25](https://canada1.discourse-cdn.com/flex029/uploads/negativelabpro/original/2X/9/944c9e24ad35fe33f89f46c7c991bea0ca0def61.png) Still im missing the “profiles”. thanks for your time -k ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [July 8, 2022, 3:16pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/18 "2022-07-08T15:16:23Z")
Hi, If you are using Lightroom 6 by chance, you may find the “profiles” section at the very bottom of the editing area. If you are using Lightroom Classic, then this is a real mystery, as I’ve never seen that section completely missing! -Nate ---
**Author:** ![KubaJ](https://avatars.discourse-cdn.com/v4/letter/k/ed8c4c/32.png) [@KubaJ](https://forums.negativelabpro.com/u/KubaJ)\ **Post date:** [July 8, 2022, 8:04pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/19 "2022-07-08T20:04:44Z")
Thanks. i do use classic. My last update was some time ago. Do „profiles“ are available in all versions of lightroom classic? Thanks! -k ---
**Author:** ![nate](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.negativelabpro.com/nate/32/4_2.png) [@nate](https://forums.negativelabpro.com/u/nate)\ **Post date:** [July 8, 2022, 8:09pm UTC](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648/20 "2022-07-08T20:09:48Z")
Can you scroll down to the bottom of the right-side edit panel and see if it is in the “Calibration” section? That’s where the profiles were in Lightroom 6 and the earlier versions of Lightroom Classic. You could also try updating to the latest version of Lightroom Classic and see if that resolves your issue. -Nate [Next page](https://forums.negativelabpro.com/t/profile-missing-with-vuescan/1648.md?page=2)