Hello,
I purchased a V3 license some days ago and I have used it successfully on my Lightroom Classic 12.5. Today, I started to use NLP and was asked to put in my license key (it happened also 2 days ago and worked) but this time it tells me that I have reached the activation limit.
Is this a known problem ? What I can do to solve it ?
Some additional info: I use my laptop in different contexts, at home connected to my box, at work behind a enterprise VPN, on the go connected through my phone. Could that have an influence?
Thanks,
Duy Minh.
Hi,
Is it possible you have anything on your machine that is changing your MAC address? If you do, this will cause issues with your license, as NLP V3 needs this to tie your license to your machine.
-Nate
Hello,
In fact on my laptop I have multiple MAC addresses: for Ethernet I have 3, one is for the internal network interface, one for the usb hub I am using at work, and one for the usb hub I am using at home. For Wifi I have another one. Could it be the cause, because depending on where I am and the circumstances I am using one or the other.
Thanks,
Duy Minh.
Hi Nate, I’ve just run into a similar issue. My NLP was happily activated until a few days ago, now it has lost its License Key and won’t apply my key anymore, although I haven’t applied this key on any other machine.
As far as I’m aware, my MAC address doesn’t change, but I am occasionally behind a VPN.
Thanks,
David
Hello,
Having the same issue over here, I’m going to play around with my MAC address (if that is a thing, I have no clue so far) to see if the license happens to come back. Maybe my vpn messed something up, I have no clue.
Hi!
Same problem here. NLP was running fine for the last month, then in the last few days it lost the license. I reentered the key and it worked, until it stopped again. Now when I enter the license key, it tells me I’ve reached the activation limit.
Thanks!
Chris
Same problem here. Never encountered this issue with any release until v3 onwards. I’m not using a VPN on this computer, and I’m not using any software that changes the MAC address on this device. Keep getting stuck in Trial mode, and then told I’ve reached the activation limit when I try to re-enter the license key, even though I’ve never installed/activated NLP on another device.
Have tried resetting Lightroom settings, reinstalling NLP. Not sure what I did differently but at one point my license suddenly restored, but has since dropped again.
@nate - any ideas on a fix for this? I have an archive of hundreds of negatives I was hoping to process through NLP with my new negative holders and camera, but am seriously considering switching back to Silverfast at this point.
Sorry for the delay everyone… I’ve finally been able to replicate this and have a fix I’m working on for v3.0.3. It looks like there is a bug in the Lightroom SDK that impacts some Windows machines.
In the meantime, if you encounter this problem, please email me at nate@natephotographic.com and I will manually reset your license uses.
-Nate
It’s been a while, do you have an ETA for when v3.0.3 will be released with this fix? This issue is happening to me with Lightroom 6. I do use ad blocking and Cloudflare for whole network DNS over HTTPS and filtering, so I wonder if it’s causing similar issues to the VPN. If there are any reports or logs I can pull to help, I’d be happy to.
I have exactly the same problem with NLP not memorising the license key and telling me that I have reached activation limit. I have only one PC, one installation and one home WiFi internet connection. Nothing complicated. NLP was working fine until Light Room Classic offered an update and I accepted. This problem started just after the update. But I cannot be sure if this is the cause.
I have emailed Nate a few times but so far no solutions or work-arounds.
Does anyone have a work-around for this issue?
Due to several issues I had with Lightroom Classic 14.x, I downgraded to version 13.4.
If that doesn’t solve the issue, you might also try to restore the file(s) responsible for the license, but I have no information about what files are to be restored and where they are in a standard installation of NLP.
I had this issue and posted about my situation earlier. I also emailed Nate directly, twice but did not get a direct reply. However, just today I found that the system is working and NLP is loading as normal. This was not due to any change whatsoever on my system or any tweaks or work-arounds. I can only conclude that something was done in the background at NLP, possibly by re-setting the licence authorization. Whatever it was, it worked and I am grateful.
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Since my last post when I reported that NLP is working again (due to no action on my side), unfortunately the problem has returned. Once again I am getting the message that says: “The license key has reached the activation limit. Please remove the license from another”.
This seems to be a persistent or chronic problem that needs a permanent fix.
The usual solution where a Magic Link is sent to remove any other installations (of which there are none), also does not work and no Magic Link is actually received.
Sorry yes, on some systems this occurs regularly and is fixed in v3.1, I just sent you a beta link to confirm the fix.
You can remotely deactivate an old or unused computer using this link.
IMPORTANT: You need to use the SAME email address you used during purchase. If you have multiple email addresses that you use, it needs to be the correct one.
Just enter the email address associated with your purchase, and it should let you see any order information associated with your order, including any previous license activations you made. Just click “deactivate” and it will remotely remove that activation from the old computer.