I just downloaded the trial version and followed every instruction.
I copied the stuff into my CameraProfiles, I added the plugin(in root C: drive) and I cropped and color balanced a negative. But whenever I click the convert button, it stays stuck on the “analyzing” stage, halfway throught the progress bar. It doesn’t matter which photo I pick, which catalog I pick or which camera I use. It always gets stuck and then I have to close Lightroom from the Task Manager.
My Lightroom version is 8.
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Hi,
Can you try the following:
- Update the latest version of Lightroom Classic (9.2 i believe)
- After updating, reset Lightroom preferences (see how here: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/)
- Re-add Negative Lab Pro in the plugin manager (file > plugin manager).
See if that helps.
There have been a few rare cases with Windows were it just doesn’t seem to want to work no matter what you do, and I suspect there is some kind of conflict happening either with another program or issue with the system.
May just be a coincidence, but also seems more likely to happen on systems that are setup for a language other than English, so it would be good to know what language your system is using.
-Nate
Updating to 9.2 doesn’t help. The same error happens. The resetting and re-adding of the plugin didn’t help. Any other solutions?
My Windows language is English.
Are there any logs or diagnostics that I can send to resolve the issue?
It would be helpful if you could go to “help > system info” and copy/paste that info over to me.
I suspect another program or process on Windows is interfering somehow (like Windows defender, or a 3rd party anti-virus), and that is nearly impossible for me to diagnose. Negative Lab Pro should put out an error message explaining what went wrong any time it has issues.
There was one other case fo someone who this happened to (with it hanging on the analyzing stage, with no error message), and they only way he resolved it was reformatting his computer.
Or you can try again with NLP v2.2 when it comes out and see if that works.
-Nate
Where do I find version 2.2? Here’s the output of system info.
Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3,8 GHz
SqLite Version: 3.30.1
Built-in memory: 16330,4 MB
Real memory available to Lightroom: 16330,4 MB
Real memory used by Lightroom: 1385,5 MB (8,4%)
Virtual memory used by Lightroom: 1747,6 MB
GDI objects count: 646
USER objects count: 1917
Process handles count: 1650
Memory cache size: 0,3MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 568MB / 8165MB (6%)
Camera Raw real memory: 570MB / 16330MB (3%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1680x1050
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: NoGraphics Processor Info:
DirectX: NVIDIA GeForce RTX 2070 SUPER (26.21.14.4587)Application folder: D:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Filip\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\Filip\AppData\Roaming\Adobe\LightroomInstalled Plugins:
- AdobeStock
- Epson Print Layout
- Flickr
- Negative Lab Pro
- Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 10de
Device : 1e84
Subsystem : 139f10de
Revision : a1
Video Memory : 8011
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Headphones (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce RTX 2070 SUPER/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 445.87
GPUDeviceEnabled: false
OGLEnabled: true
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Thanks for that!
V2.2 is not out yet.
So I’ve no options to make this work?
Sorry, if I can’t replicate the issue, then I can’t fix it. I suspect this has something to do with interference from an external program or something wrong with the system itself.
I’m having the same problem. It was working a matter of days ago…now I just get this error…
Hey did anyone solve this issue? I currently have NLP loaded on two of my PC’s and both do not work. Everytime I load in my negatives and try to convert them in lightroom, it gets frozen on the converting progress bar. I cannot cancel, I am forced to either shut down my computer, or use ctrl+alt+delete to end task on lightroom. I believe I have followed the proper instructions of setting up NLP and have the latest version of lightroom.
Is this a PC problem? Is NLP made only for Apple Computers?
Currently I have to work around this issue by using Silverfast 8, it works, but compared to my friends NLP it’s really a slow workflow process. I purchased NLP and would love to have it actually work.
Thank you in advance for your response Nate or anyone else. Thanks.
Oh no! That definitely should not be happening. NLP should work on both Mac and PC, but it seems to be more common for there to be issues on PC.
If I can ask a few questions, it may help:
- What language is your OS and Lightroom set to? Sometimes there are language specific issues in Lightroom.
- Where do you have the Negative Lab Pro plugin located? It won’t work in some folders because of permissions issues in Windows, as is discussed above. Try placing the NLP plugin in “C:\Plugins” (you’ll also need to update the location in Lightroom by going to File>Plugin-Manager and removing the current and re-adding from the new location)
- Do you have any anti-virus or other blocking software running/installed? In some cases, having this software will block the image analysis tools that NLP needs to run, and could be why it is silently failing.
- What did you use to unzip the initial download? In a few rare cases, I’ve seen issues that have come up from the unzip program.