Hi @tmilner
So sorry for the issue. There must be something with your system or settings that is preventing the installer from properly adding the files where they should go.
Can you share what Mac OS you are on?
It may also be helpful if you can re-run the 3.0.2 installer, and then:
- With the installer window open and selected, go to “Window > Installer log”
- In the installer log window, select the “Save” icon on the top right of the window
- Email that installer log to me at nate@natephotographic.com
Also, if anyone else has this issue, you can download the preset files from here and then just add both of these folders to ~/Library/Application Support/Negative Lab Pro/Presets
-Nate