All issues related to V3 launch should be posted here.
Please provide as much detail or explanation as possible, including:
- Your operating system
- Your version of Lightroom
- Information about the scans you are working with (how they were digitized, if they were previously converted with older versions, etc)
“NLP only opens the first time, and then won’t open again”
I’ve heard a few reports of wacky behavior the first time using NLP v3. So far, this seems rare and seems to fix itself after either restarting the computer or after resetting Lightroom preferences. But if you experience issues with NLP not opening for you, please email me at firstname.lastname@example.org
My license activation gets stuck on “Authorizing… Please Wait…”
If you try to activate your license and it gets stuck on “Authorizing… Please Wait…” then the issue is likely that you have entered the wrong license key. (It should be displaying a message that the license was not found, but there is a bug preventing that message from being displayed, which will be fixed in v3.0.3). Carefully copy and paste the license directly from the original email.
“When I open NLP, I see a popup in the middles of my screen, and then it goes away and nothing else happens”
If you have multiple monitors set up, it is possible that the main NLP window is opening up in one of your secondary displays (even if that display is turned off). That is because NLP remembers where in your display it was last opened (relative to Lightroom).
"The conversion I made with a previous version are changing appearance when I go to the develop
If you find that your previous conversions are changing appearance WITHOUT even opening Negative Lab Pro, then the issue is that you were previously missing the camera or scanner RAW profile at the time you made the conversion. And now that v3 has added the correct profile, Lightroom is saying “Oh! Here is that profile I was looking for! Let me go ahead and apply it…” But now, there is a mismatch, because the conversion analysis is based on the default Lightroom profile (Adobe Standard), but the “Negative Lab v2.3” profile is now being applied.
You have a couple of options of how to fix this:
Re-converting - Not only will reconverting fix this issue, but I would expect you to get much better results that you previously got when you reconvert (because the correct camera profile is now available). To re-convert, you can do the following: 1) Open the negative(s) in Negative Lab Pro, 2) Go to the “Convert” tab, and select “Reset Photos.” 3) Now hit the “Convert Negatives” button.
This is the option I recommend, but understand that in some circumstances, you may need to just return the appearance of the photos.
Restoring the Original Appearance of earlier conversions - If you’d prefer to restore the original appearance of the negatives, just select the photo in the develop module, and change the camera profile to “Adobe Standard.” You should see it return to it’s appearance before the upgrade. To do this on all your previous conversions in a few minutes do this: 1) In the Library Module, select “All Photographs” from the left pane under the "catalog’ section. 2) Make sure you Library filter is showing (if not, go to “Library > Enable Filters”). 3) Select the “metadata” filter tab, click on one of the filters, then in the lowest section, select “Image Status” as the filter. 4) In that filter, select “Converted.” 5) If you’ve made new conversions in v3, you can filter those out by selecting “NLP Version” in the next filter bar, and selecting just those images made with versions prior to v3. 6) Now that you have all your previous conversions selected, edit the first image to change the profile to Adobe Standard and confirm that it now appears correct. 7) Now select the rest of the images, and select “Sync Settings.” In the popup, make sure that ONLY the “Treatment and Profile” box is selected. After doing this, you should see all your previous conversions return to normal. However, please note that these images cannot be further edited in Negative Lab Pro, because it will attempt to update the profile back to the NLP profile. If you want to edit further in Negative Lab Pro, you could temporarily remove the Negative Lab Pro camera profiles, and the appearance and behavior will go back to before, but this would mean that future conversions will also have this issue and not be taking advantage of the NLP profiles.
UPGRADE: I can’t find the plugin after running the upgrade installer
If you can’t find Negative Lab Pro in the plugin manager (file > plugin manager) after running the upgrade, you may need to manually add the plugin. To do this go to “File > Plugin Manager” and click “Add”, then navigate to [Macintosh HD] / Library / Application Support / Adobe / Lightroom / Modules / for Macs or C: \ Users \ [username] \ AppData \ Roaming \ Adobe \ Lightroom \ Modules \ NegativeLabPro.lrplugin for Windows users, and add the plugin from there.
LICENSE: How do I activate the license?
After upgrading to v3, you will need to go to “file > plugin manager” in Lightroom and your new license key.
LICENSE: The “activate” button is greyed out and I can’t click it. What is happening?
This is because you are trying to use an old key from the previous version of NLP with the old format. NLP will not allow you to submit the old key. You need to use the new keys for v3.
LICENSE: It says it can’t connect to the internet. What should I do?
Make sure any firewalls or VPNs are turned off. Also make sure to disable any programs that might block the ability of Lightroom to connect to the internet (LittleSnitch, Radio Silence, PieHole, Lulu, etc).
LICENSE: Lightroom keeps dropping my license
This should be rare, but if you have installed software that is changing the MAC address of your computer (like Hyper-V Virtual Network Adapter), the software will prevent the NLP license from working, so you must turn this software off.
V3.0.2 fixes the following issues:
- Undo History not resetting properly between uses - There was an issue with undo history being impacted by prior sessions. This has been fixed.
- LR versions prior to 8.5 not loading - There was an issue with the NLP module not loading in versions prior to LrC 8.5. This has been fixed.
- Default preset not applying correctly. During new conversions, the any custom default presets were not being properly applied. This has been fixed.
- Narrow dropdown menus in Windows 11 - The Windows 11 UI had barely visible dropdown menus.
V3.0.1 fixes the following issues:
Irregular brightness opening single images after preforming a roll conversion - There was an issue with the cache not reseting properly after doing a roll conversion, causing subsequent single image edits to be off. This has been fixed.
Issue with NLP not finishing conversions under certain circumstances. If custom user presets were set to be the default preset, in some circumstances, NLP would not load new conversions. This has been fixed.
Issue with NLP not showing up in Plugin Manager after installation on some Mac systems - in some cases, NLP would not appear in the Plugin Manager after installation. This should be fixed, but if you find this happens to you, please go to “File > Plugin Manager” and click “Add”, then navigate to [Macintosh HD] / Library / Application Support / Adobe / Lightroom / Modules / and add the plugin from there.